How to Add DNS Records for Your Custom Sender Email

Why do I need to do this?

To send emails from an address like orders@yourdomain.com, Digitally has to prove to email providers (Gmail, Outlook, Yahoo and others) that you allow us to send on your domain’s behalf. You do this by adding a few DNS records to your domain. Once they are verified, your emails are more likely to reach the inbox instead of spam, and they will look professional and consistent with your brand.

Before you begin

• You need access to your domain’s DNS settings. This is usually the company where you bought your domain (GoDaddy, Namecheap, Cloudflare, Hostinger, Google Domains / Squarespace, Route 53, etc.).
• Use a custom domain email. Free addresses like Gmail, Yahoo, or Outlook are not allowed.
• Keep the Custom Sender Email page in Digitally open, because you will copy the records from there.

Step 1: Get your DNS records from Digitally

1. In Digitally, go to Settings → Custom Sender Email.
2. Enter your From Name (for example, Your Store) and your From Email (for example, orders@yourdomain.com).
3. Click Verify Domain.
4. Digitally shows a Domain Verification table with the records you need to add. Each record has a Type (TXT or CNAME), a Host/Name, and a Value.
5. Use the copy icon next to each value to copy it exactly.

Step 2: Add the records at your domain provider

1. Log in to your domain provider and open the DNS settings for your domain. It may be called DNS Management, DNS Zone Editor, Advanced DNS, or Manage DNS.
2. Click Add record.
3. Choose the Type shown in Digitally (TXT or CNAME).
4. Paste the Host/Name from Digitally. It may appear as Name, Host, or Subdomain depending on your provider.
5. Paste the Value from Digitally. It may appear as Value, Content, Target, or Points to.
6. Leave TTL on Automatic or the default value.
7. Save the record.
8. Repeat for every record in the table.

Step 3: Re-verify in Digitally

1. Go back to Settings → Custom Sender Email.
2. Click Re-verify Domain.
3. Each record’s status changes from Pending to Verified once it is detected.
4. When all records are verified, the badge changes from Pending Verification to Verified, and your emails will be sent from your custom address.

DNS changes can take anywhere from a few minutes to 24–48 hours to take effect. If a record still shows as Pending, wait a while and click Re-verify Domain again.

Records you will add

Always copy the exact values from the Digitally screen, as they are specific to your domain.

Provider-specific tips

Cloudflare

• Go to DNS → Records → Add record.
• For CNAME records, set the proxy status to DNS only (grey cloud). Proxied (orange cloud) records will fail verification.

GoDaddy

• Go to My Products → DNS → Add New Record.
• Enter only the host part (for example smtp). GoDaddy adds your domain automatically.

Namecheap

• Go to Domain List → Manage → Advanced DNS → Add New Record.
• Enter only the host part (for example smtp).

Hostinger

• Go to Domains → DNS / Nameservers → Manage DNS records.

Google Domains / Squarespace

• Open your domain and go to DNS → Custom records.

AWS Route 53

• Open your hosted zone and click Create record.

Common mistakes

• Typing the full domain in the Host/Name field. Most providers add your domain automatically. Enter smtp, not smtp.yourdomain.com. If your provider does not add it automatically, use the full name.
• Adding extra spaces or quotes when pasting a TXT value. Paste it exactly as copied.
• Cloudflare proxy turned on for CNAME records. Switch it to DNS only.
• An existing DMARC record. A domain can have only one DMARC record. If you already have one, edit it instead of adding a second one.
• Not waiting long enough. Allow up to 48 hours for changes to propagate.

Troubleshooting

A record still shows Pending after 48 hours.

Check that the Type, Host/Name, and Value match what Digitally shows, with no typos or extra characters. Make sure you added the records at the provider that controls your DNS. If your domain uses another provider’s nameservers (for example Cloudflare), add the records there, not at the registrar.

I can’t find my DNS settings.

Contact your domain provider’s support and ask them where to add TXT and CNAME records for your domain.

Can I remove the records later?

Yes. Click Remove in Digitally to disconnect the custom sender. Your emails go back to being sent from the default Digitally address. You can then also delete the records from your DNS.

Need help?

Our support team can help you set this up. Contact us and include your domain name, and we’ll guide you through it.